Customer Service & Dashboard - Track 2
Customer scorecard system with performance tracking and compliance monitoring
Track 2: Customer Service & Dashboard - Complete Feature Set
Comprehensive customer portal and CSR management tools
👤 Customer Portal Features
🏠Customer Dashboard
Account overview, recent orders, quick actions, alerts
📋Order History
Search orders, filter by status, quick reorder functionality
📍Order Tracking
Real-time status timeline, modification requests, delivery tracking
📊Analytics & Insights
Ordering patterns, cost optimization recommendations, performance metrics
⭐Performance Scorecard
Account health, compliance score, CO-OP funds, rewards
👨💼 CSR Dashboard Features
📋Order Management Queue
Prioritized order queue, exception handling, resource coordination
📊Customer Scorecard Dashboard
Monitor all customers, identify at-risk accounts, compliance tracking
🔍Customer Intelligence
Customer profiles, order history, communication logs, preferences
📈Behavior Analytics
Identify customers needing attention, growth opportunities
👥Resource Coordination
Warehouse capacity, CSR team availability, upcoming constraints
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Complete Implementation: All backend APIs, frontend pages, and integrations are fully functional. Use the tabs above to explore customer and CSR journeys, or click any feature link to jump directly to that page.